Bunnings Chip AI Assistant terms and conditions

Bunnings Chip AI Assistant T&Cs – July 2026

Hi there, Bunnings has developed a generative artificial intelligence (GenAI) Chatbot (Chip AI Assistant) designed to assist you with finding information and answering questions about the Australian PowerPass Pro Rewards Program (the Program). The Chip AI Assistant may only be used to obtain general information about the Program (Permitted Purpose).

The Chip AI Assistant does not access any user-specific account, membership or transaction data, and does not provide information about the New Zealand PowerPass Pro Rewards Program, which is subject to separate terms and conditions.

The Chip AI Assistant will be made available on the Bunnings Trade Website to all users – both logged-in and guests (Eligible Users).

While it may seem like a Bunnings team member is responding to your queries, please note that all responses are generated by the Chip AI Assistant and not by a human.

By interacting with the Chip AI Assistant, you agree to the Terms and Conditions (T&Cs) below. These T&Cs explain your and our respective obligations in relation to the Chip AI Assistant, so please read them carefully. Your interaction with the Chip AI Assistant is voluntary. You will not be charged any fee, or receive any reward or incentive for interacting with the Chip AI Assistant, nor will you be reimbursed for any costs or expenses incurred in connection with your use of, or reliance on, the Chip AI Assistant or any responses generated by it (Output).

Any reference in the T&Cs to ‘you’ is also a reference to an ‘Eligible User’ and a reference to ‘Bunnings’, ‘we’ or ‘us’ means Bunnings Group Limited (ACN 008 672 179).

Use of the Chip AI Assistant

We grant you a non-exclusive, non-transferable, limited and revocable licence to use the Chip AI Assistant solely for the Permitted Purpose.

You agree not to:

• allow any other person to access or use the Chip AI Assistant through your Bunnings account or login credentials;
• copy, modify or attempt to reverse engineer or otherwise gain access to any software component of the Chip AI Assistant;
• introduce any virus, worm, defect, ‘Trojan Horse’ or other malware to the Chip AI Assistant;
• use the Chip AI Assistant other than for the Permitted Purpose; or
• use the Chip AI Assistant in any manner that is harmful, misleading, discriminatory, threatening, defamatory, vulgar, or is otherwise illegal.

You are responsible for all prompts, messages and other data that you provide to the Chip AI Assistant (Input), and you must ensure that your Input does not breach any applicable laws or these T&Cs.

Information Collection

Bunnings collects and stores information provided by you during your interactions with the Chip AI Assistant, including questions you submit and links you access through it.

We ask that you do not submit any personal information, confidential information, sensitive data, work that is protected by copyright or other information that you do not have the right to disclose. Any personal information collected through the Chip AI Assistant, will be handled in accordance with the Bunnings' Privacy Policy.

Your Feedback

You may provide, and we may receive, feedback, suggestions, comments, recommendations or other communications (Feedback) regarding the Chip AI Assistant, and we may request such Feedback from you (whether directly, or via an agent or contractor of ours. You agree that we are free to use, reproduce, license and exploit the Feedback, including to improve and enhance the Chip AI Assistant, without any obligation or compensation of any kind to you. You hereby assign to us all intellectual property rights, if any, in the Feedback.

Data Usage

The data we collect is used to respond to your queries, provide information about the Program, help us better understand and meet our customers' needs, respond to Eligible Users' Feedback, and to support, maintain and improve the Chip AI Assistant.

Eligible Users' Inputs are not used to train large language models (LLMs), including those that power the Chip AI Assistant.

Non-Anonymity

The Chip AI Assistant is available to all visitors to the Bunnings Trade Website. If you are signed in to your Bunnings ID when interacting with the Chip AI Assistant, your interactions may be identifiable through your Bunnings ID and IP address. If you do not interact with the Chip AI Assistant, we will not retain a record of your Bunnings ID.