Bunnings Trade
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Get what you need online with exclusive PowerPass prices, flexible payment methods and convenient delivery or click & collect options.

Plus! Place your click & collect order by 6pm Monday- Friday (4pm Saturday/Sunday) to collect your order at participating warehouses by 7am the next day.

Please note that due to a high volume of online orders in some locations, there may be a delay in fulfilling your orders. Our team are working hard to prepare your orders as quickly as possible. Collection and delivery timeframes for your local store will be updated regularly and clearly displayed when adding products to your cart.

Convenient collection and delivery options

More information

There is no change to how you log in. To log in, you use your existing username and password. Please note you must have a PowerPass account and be registered for online access.
Before you can log in to the website, you’ll need to register your account for online access.
To view your account balance, simply log in to the trade website via the account icon in the header. Once you’re logged in you can click or tap the account icon again to view your account dashboard, where’ll find your account balance and a lot more.

If you don’t remember your username or password, you can reset them: 

  1. Go to the log-in page and follow the prompts
  2. You will be asked a security question that you will have previously set 
  3. Once this is answered correctly, you will receive an email with instructions on how to reset your password or recover your username
Note: You may be required to set a new security question to help protect your account. If so, you can do this by contacting the PowerPass Support Hotline on 1800 980 050.

You can Click & Collect at all of our warehouses in Victoria (excluding Brunswick, East Pakenham and Werribee), New South Wales (excluding Carlingford, Gordon, Valley Heights and Warringah Mall), Western Australia (excluding East Victoria Park and Kalamunda), Tasmania, South Australia, Northern Territory, Queensland and ACT.

Products available for Click & Collect will have the Click & Collect icon visible on the website.

Orders placed by 6pm Monday-Friday, (4pm Saturday-Sunday) will be available for pick-up the next day from 7am*

Orders placed by 6pm Monday-Friday, (4pm Saturday-Sunday) will be available for pick-up the next day from 7am*.

*Pick-up is not available Christmas Day or Good Friday.

After placing an order, you'll receive an order confirmation and payment receipt via email. 
Your Click & Collect items will be available for collection at the dedicated online pick-up counter at the front of our store.
Yes, you can inspect the item before taking it home. Our standard exchange and refund policies also apply to Click & Collect. 
You can easily cancel your order post-purchase. Please contact Bunnings Customer Support on 1800 797 586 to cancel an order between 5am and 12pm AEST daily.
Yes, you can cancel your order in most cases. Please contact Customer Support at customersupport@bunnings.com.au for assistance.
Where you have purchased your product directly from a third party Trusted Seller, that Trusted seller may need to accept your order cancellation.
Yes, you can change your delivery address. Please contact Customer Support at customersupport@bunnings.com.au for assistance.
We will always make our best effort to accommodate any changes. Please contact Customer Support, customersupport@bunnings.com.au, who will endeavour to assist you with your query.  
Where you have purchased your product directly from a third party Trusted Seller, we recommend you contact them directly to arrange see if a change is available.
Any product that has the blue Special Orders icon and 'Order Online' tick can be purchased online. Review the product’s delivery options on the product detail page, add it to your cart, then check out online.
On the cart page, select 'Remove' beneath the quantity and the item will be taken out of your cart.
If you're having trouble buying products online, contact Customer Support at customersupport@bunnings.com.au for assistance.
If you're missing a product from your order, please contact Customer Support at customersupport@bunnings.com.au for assistance.
Special Orders gives you access to even more products stocked by our suppliers that aren't currently stocked on our shelves. From sheds to children's play equipment, bathroom taps to ceiling lights, Special Orders gives you even more choice.
Our online range gives customers access to products that were previously only available to order in-store. For some products, such as custom-made products or products with specific delivery requirements that need to be confirmed with you, please contact the team at the Special Orders Desk at your local Bunnings who can order these items for you.
A wide range of Special Orders products are available to buy online, including lighting, sheds, bathroom, kitchen and advanced plants. To find products that can be bought online, use the 'Order Online' filter on search results pages and product listing pages.
Some products we stock aren't available for purchase online and need to be purchased in-store. If you need help to get a product home or to site, just ask a Team Member at your local store who can help organise delivery. In many of our stores we also offer trailers or vehicle hire to help you get big and bulky items home. We'll continue to listen to customers to ensure we are offering the best experience possible and our online products and services are of real value.

To learn all about the returns process for products sold by Bunnings, view our returns policy.

Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page.

You can return an item purchased from Bunnings to your local Bunnings store if you've received a damaged or faulty product, or if you've changed your mind.

Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance.  

Yes, you can return an item purchased from Bunnings if you've changed your mind. View our returns policy.

Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page.

You can return an item to your local Bunnings store if you've received a damaged/faulty product, or if you've changed your mind. Please refer to our returns policy.  

Where your item was purchased on our website from a third party Trusted Sellers, you should contact that Trusted Seller in the first instance.  If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to accept a return, please contact customersupport@bunnings.com.au for assistance. 

For a change of mind on products purchased from Bunnings, if you're unable to return the item to your local Bunnings store then you'll have to cover the postage/delivery cost of returning the item. If you've received a damaged or faulty item, Bunnings will cover the cost of return.

Where products are purchased on our website from a third party Trusted Seller, the refunds and returns policy for that Trusted Seller is available on their product page, and will include details of any postage/delivery costs associated with change of mind returns.

Your refund will be processed back into the same account you used to make the purchase. View our returns policy.

For products purchased from Bunnings: contact your nearest store or email Customer Support at customersupport@bunnings.com.au.

For products purchased from on our website from a third party Trusted Seller:contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au.

For products purchased from Bunnings: If the item you received is the wrong size/colour, take it to your nearest store or email Customer Support at customersupport@bunnings.com.au to organise an exchange.

For products purchased from on our website from a third party Trusted Seller: Contact the Trusted Seller in the first instance for assistance. If you are unable to contact a third party Trusted Seller, or if they are unable or unwilling to assist, please contact customersupport@bunnings.com.au.

Payment can be made by Powerpass account, Visa, Mastercard, AMEX, PayPal, Zip and Diners Club International.
Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.
You can't pay with a Gift Card online at this time. This service will be available in the future.
No, AfterPay is not available as a payment option.
Yes, PayPal is available as a payment option for online orders excluding gift cards.
Yes Zip is available as a payment option in-store and online for products excluding gift cards.
If the product price has changed since placing your order, please contact Customer Support at customersupport@bunnings.com.au for assistance. Bunnings Price Guarantee only applies to products sold by Bunnings, and not those sold by third party Trusted Sellers on our website.
Payment will be processed immediately following a successful transaction.
Our Price Policy also applies online to products sold by Bunnings. Please contact Customer Support at customersupport@bunnings.com.au to process the price guarantee and place your order.
Find out all you need to know about our Price Policy.

You must sign the back of your card and bring photo ID into a Bunnings store or Trade Centre to get your card activated (it cannot be done over the phone or online). The photo ID must match the name on the card and the signature on the back otherwise the card cannot be activated. You will be required to set up your 4 digit Pin in-store as well.

Note: Cash cards do not require activation.

To report a lost or stolen card, please visit the PowerPass portal and follow the prompts or call the PowerPass Support Hotline on 1800 980 050.
You can reset your PIN via the PowerPass portal. Simply log in and follow the prompts.
You certainly can. To add additional cardholders to your account, you can visit the PowerPass portal and follow the prompts or call the PowerPass Support Hotline on 1800 980 050.
Please visit our COS terms and conditions resource for more information.
Please visit our online shopping terms & conditions for more information.