Check stock, your PowerPass pricing, view eReceipts, plus skip the register and self-checkout in-store with the PowerPass App.
*Disclaimer: You must have a PowerPass account to download the App.
I want to report an issue. How do I get help?
Why is the PowerPass App showing pending in PlayStore when I’m trying to download it?
This could be occurring for a range of reasons. First, check that you have a strong Wifi or mobile data connection. Secondly, you can clear your Playstore app cache in your phone settings. Finally, reset your phone. If you’ve completed these steps and it still isn’t working please contact our Customer Support Centre on 1800 797 586 or via email at email@example.com.
How can I check what version of the app I have installed?
Head to Account and the version number will be displayed at the bottom of the screen.
Can I download the previous/older versions of the PowerPass App?
No. You can only update to new versions of the app when they become available.
How can I install the latest version of the PowerPass App?
Search PowerPass in Google Play or Apple App Store and select Update.
I have a feature request or want to leave some feedback about the app.
You can leave feedback or connect to a Team Member by going to the home screen of the PowerPass App. Alternatively, you can leave feedback through the app by selecting Account -> Support > Give App Feedback.
I have just signed up for PowerPass, can I login to the app with my temporary card that I received at sign up?
Yes, you can scan your temporary card to get into the app. If you have a Credit or 30-Day account, you will need to first activate your card in store to set a PIN.
Please note: When you use your physical card for the first time, your temporary card will expire and you will need to sign back in with your new card details.
Where are my receipts that were on my temporary card?
To view transactions from your temporary card, please login to the PowerPass Portal through the website. Here you can view account information, registered cards and transactional information in more detail.
I don’t have a PIN. How do I get one?
Credit: If you haven't already activated your card and set a PIN for your Credit PowerPass card, you will need to head in-store to activate your card and set a PIN.
Cash: Scan or enter your PowerPass card number & follow the prompts to set a new PIN. If you’re still having trouble, you can reach us at 1800 797 586 or you can send us an email at firstname.lastname@example.org and our Team in-store can assist you with getting into the app.
How do I reset my PIN?
You can reset your PIN via Account -> PowerPass Card when you're signed into the app or alternatively, visit us in store and we can reset your PIN at a register.
I forgot my PIN.
If you have a PowerPass Cash account (no credit limit setup), and have forgotten your PIN, you can reset your PIN by clicking 'Forgot PIN' in the registration flow.
If you have a Credit or 30-Day account, you will need to head in-store to reset your PIN if you've forgotten it.
How many devices can I link to my PowerPass card?
You can have two devices linked to your PowerPass card at any one time. If you are the account holder on the account, you can also login to the PowerPass Portal on the website and remove these devices yourself. Alternatively, contact our Customer Support Centre on 1800 797 586 or email us at email@example.com.
Do I need an account to start using the app?
Why is the app telling me that I need to be in store to checkout, when I am in-store?
This is due to your location services. Please confirm that your store is set to the store that you are trying to checkout at. You can do this in the cart or from the Home screen. Please make sure your location services are set to on while using the app and check your connectivity.
Please make sure that Precise Location is turned on. If Precise Location is turned off the app will not be able to determine if you are currently in our store and we will not be able to complete your in-store purchase.
Why are my location services required?
Your location services are used for performance reasons and allows us to identify your nearest stores and enables self-checkout.
This app uses your location information to help identify and shop at your nearest stores.
Can I view product locations on the map?
Why does my selected product display “No aisle info”?
Why does my selected product say I need to go to the Special Orders desk?
Why was the stock level or aisle location for my product incorrect?
The product I am looking for is out of stock at my local store. How can I find where it is available?
Can I create lists in the PowerPass App?
Yes. You can create lists for your jobs and sharing with your Teams in the PowerPass App.
Can I share and/or email my lists?
Yes. Use the icon at the top right of your list to share this with your customers and teams.
Can I access a store map for my local store?
Can I see what services are available at my local store?
Why does my store not have a map?
Can I be logged in to the app with multiple PowerPass cards?
Yes. Customers can now add multiple PowerPass cards to their app via the Account section.
Where can I add or remove cards from the app?
You can add and remove multiple PowerPass cards to your app via the Account section. Under Account, you will see Manage cards. Simply click this to;
Add a card, by selecting Add a new PowerPass card and following the steps.
To remove a card, by clicking the cross icon to the right of the relevant card and confirming removal.
How do I switch between cards?
To change an active card, select the desired card in the Account section and confirm that you wish to use the newly selected card as your active card.
Where can I see my active PowerPass card?
Your active card will be the card highlighted under the Account section. If you are unsure which card is active prior to completing a purchase, simply return to the Account section to see which card is selected.
How do I check which account my card is linked to?
The account name will be shown alongside the card number in the Account section.
Where can I find my eReceipts? And how can I share and save them on my device?
Transactions linked to your card will be available to you through Account -> E-Receipts or via the Home page. Open the receipt you’d like to share or save and then tap share receipt. This creates a PDF file, easy to download and store or for sharing.
Please note: Receipts will only be shown for the active PowerPass card in the app. Remember to select the relevant card under the Accounts section to see the relevant receipts.
Can I link my eReceipts to accounting software?
This is not currently available in the app however we are working towards adding this functionality in the future. You can however export and share your eReceipts individually as a PDF.
Can I pay my PowerPass account via the app?
No. You can view your balance in the app however you will need to login to the PowerPass Portal through the website, pay in store or phone our PowerPass Credit Team to pay your account on 1800 980 050.
Can I use a photo of my PowerPass card at the registers
What payment methods are available in the PowerPass App?
The payment methods available in the app are:
Why do I need to add my credit card details?
You don’t need to add your credit card details to use the PowerPass App. This is an optional feature that allows you to save your credit card(s) for seamless checkout via the app in store.
How do I verify my credit card?
Please note a temporary charge of $1.00 or less will appear as ‘Pending’ in your transaction history to verify that your card is valid. This will be automatically refunded within 3-5 business days. You will need to enter this amount into the app in order to verify your card.
Please contact your card issuer if the charge remains after 30 days.
Why do I need to verify my card?
Card verification is required for security reasons so that we know that the person using the card is you.
Why can't I see the card verification amount in my bank statement?
Some banks may not show pending amounts. Please contact your card issuer if you cannot see the pending amount.
Can I place orders through the app?
This is not currently available in the app. However we are working towards delivering this feature to you in the future.
Can I place a special order, Click & Collect or delivery through the app?
This is not currently available in the app. However, we are working towards delivering this feature to you in the future.
I have completed a purchase against the wrong PowerPass card, what should I do?
If you complete a purchase using the wrong PowerPass card while shopping in store, a team member can help process a refund and new sale to the correct PowerPass card. If you are no longer in the store, please contact our Customer Support Centre on 1800 797 586 for assistance.
*Please note refunds can take 3 to 5 business days to process.