PowerPass App

Please contact our Customer Support Centre or visit us in store and one of our friendly Team Members will be happy to support you. You can reach us at 1800 797 586 or you can send us an email at customersupport@bunnings.com.au or, alternatively, in the app, head to Account -> Support.

This could be occurring for a range of reasons. First, check that you have a strong Wifi or mobile data connection. Secondly, you can clear your Playstore app cache in your phone settings. Finally, reset your phone. If you’ve completed these steps and it still isn’t working please contact our Customer Support Centre on 1800 797 586 or via email at customersupport@bunnings.com.au.

Head to Account and the version number will be displayed at the bottom of the screen.

No. You can only update to new versions of the app when they become available.

Search PowerPass in Google Play or Apple App Store and select Update.

You can leave feedback or connect to a Team Member by going to the home screen of the PowerPass App. Alternatively, you can leave feedback through the app by selecting Account -> Support > Give App Feedback.

Yes, you can scan your temporary card to get into the app. If you have a Credit or 30-Day account, you will need to first activate your card in store to set a PIN.

Please note: When you use your physical card for the first time, your temporary card will expire and you will need to sign back in with your new card details.

To view transactions from your temporary card, please login to the PowerPass Portal through the website. Here you can view account information, registered cards and transactional information in more detail.

Credit: If you haven't already activated your card and set a PIN for your Credit PowerPass card, you will need to head in-store to activate your card and set a PIN.

Cash: Scan or enter your PowerPass card number & follow the prompts to set a new PIN. If you’re still having trouble, you can reach us at 1800 797 586 or you can send us an email at customersupport@bunnings.com.au and our Team in-store can assist you with getting into the app.

You can reset your PIN via Account -> PowerPass Card when you're signed into the app or alternatively, visit us in store and we can reset your PIN at a register.

If you have a PowerPass Cash account (no credit limit setup), and have forgotten your PIN, you can reset your PIN by clicking 'Forgot PIN' in the registration flow.

If you have a Credit or 30-Day account, you will need to head in-store to reset your PIN if you've forgotten it.

You can have two devices linked to your PowerPass card at any one time. If you are the account holder on the account, you can also login to the PowerPass Portal on the website and remove these devices yourself. Alternatively, contact our Customer Support Centre on 1800 797 586 or email us at customersupport@bunnings.com.au.

This is due to your location services. Please confirm that your store is set to the store that you are trying to checkout at. You can do this in the cart or from the Home screen. Please make sure your location services are set to on while using the app and check your connectivity.

Please make sure that Precise Location is turned on. If Precise Location is turned off the app will not be able to determine if you are currently in our store and we will not be able to complete your in-store purchase. 

Your location services are used for performance reasons and allows us to identify your nearest stores and enables self-checkout.

This app uses your location information to help identify and shop at your nearest stores.

Yes. You can create lists for your jobs and sharing with your Teams in the PowerPass App.

Yes. Use the icon at the top right of your list to share this with your customers and teams.

Yes. Customers can now add multiple PowerPass cards to their app via the Account section.

You can add and remove multiple PowerPass cards to your app via the Account section. Under Account, you will see Manage cards. Simply click this to;

Add a card, by selecting Add a new PowerPass card and following the steps.

To remove a card, by clicking the cross icon to the right of the relevant card and confirming removal.

To change an active card, select the desired card in the Account section and confirm that you wish to use the newly selected card as your active card.

Your active card will be the card highlighted under the Account section. If you are unsure which card is active prior to completing a purchase, simply return to the Account section to see which card is selected.

The account name will be shown alongside the card number in the Account section.

Transactions linked to your card will be available to you through Account -> E-Receipts or via the Home page. Open the receipt you’d like to share or save and then tap share receipt. This creates a PDF file, easy to download and store or for sharing.

Please note: Receipts will only be shown for the active PowerPass card in the app. Remember to select the relevant card under the Accounts section to see the relevant receipts.

This is not currently available in the app however we are working towards adding this functionality in the future. You can however export and share your eReceipts individually as a PDF.

No. You can view your balance in the app however you will need to login to the PowerPass Portal through the website, pay in store or phone our PowerPass Credit Team to pay your account on 1800 980 050.

There are a number of screens throughout the app that will allow you to link your PowerPass card to your Bunnings Trade online account.

If you don’t have an account, you can also follow the links to create one.

Once linked, you can view more account details in the app, such as account balance (for credit customers), and place orders for collection or delivery if your account allows.

More features will be introduced in the future.

Yes, when linking the online account, you will receive a 2FA challenge. This will be to the phone number associated with your Trade Web account, not PowerPass app.

If you have not yet set up 2FA on the website, you will be prompted to do so now.

The payment methods available for self-check out are:

• PowerPass Credit
• Credit Card
• PayPal
• ZipPay
• Pay at Register

The payment methods available in the online cart are:

• PowerPass Credit (excluding marketplace products)
• Credit Card
• PayPal

You don’t need to add your credit card details to use the PowerPass App. This is an optional feature that allows you to save your credit card(s) for seamless checkout via the app in store.

Please note a temporary charge of $1.00 or less will appear as ‘Pending’ in your transaction history to verify that your card is valid. This will be automatically refunded within 3-5 business days. You will need to enter this amount into the app in order to verify your card.

Please contact your card issuer if the charge remains after 30 days.

Card verification is required for security reasons so that we know that the person using the card is you.

Some banks may not show pending amounts. Please contact your card issuer if you cannot see the pending amount.

If you complete a purchase using the wrong PowerPass card while shopping in store, a team member can help process a refund and new sale to the correct PowerPass card. If you are no longer in the store, please contact our Customer Support Centre on 1800 797 586 for assistance.

*Please note refunds can take 3 to 5 business days to process.

You can now place collection or delivery orders via the PowerPass app if your account is linked and you have the necessary access and permissions.

Users will find a toggle in the app header to switch between in-store and online shopping modes. This toggle appears throughout the app, including the homepage, search, PDP, List, and the Cart. Users must select the correct toggle to shop in the desired mode.

Yes, you can now place orders for collection or delivery via the PowerPass app, including purchasing special order products.

To change or cancel an online order placed in the app, users must contact Customer Support at customersupport@bunnings.com.au.

Where you have purchased your product directly from a third party Trusted Seller, that Trusted seller may need to accept your order cancellation.