"Great app, had no issues and makes managing receipts and cruising through the checkouts easy. More retailers should have something like this."
- PowerPass App customer
I want to report an issue. How do I get help?
Why is the PowerPass App showing pending in PlayStore when I’m trying to download it?
This could be occurring for a range of reasons. First, check that you have a strong Wifi or mobile data connection. Secondly, you can clear your Playstore app cache in your phone settings. Finally, reset your phone. If you’ve completed these steps and it still isn’t working please contact our Customer Support Centre on 1800 797 586 or via email at firstname.lastname@example.org.
How can I check what version of the app I have installed?
Head to Account and the version number will be displayed at the bottom of the screen.
Can I download the previous/older versions of the PowerPass App?
No. You can only update to new versions of the app when they become available.
How can I install the latest version of the PowerPass App?
Search PowerPass in Google Play or Apple App Store and select Update.
I have a feature request or want to leave some feedback about the app.
You can leave feedback or connect to a Team Member by going to the home screen of the PowerPass App. Alternatively, you can leave feedback through the app by selecting Account -> Support > Give App Feedback.
I have just signed up for PowerPass, can I login to the app with my temporary card that I received at sign up?
Yes, you can scan your temporary card to get into the app. If you have a Credit or 30-Day account, you will need to first activate your card in store to set a PIN.
Please note: When you use your physical card for the first time, your temporary card will expire and you will need to sign back in with your new card details.
I don’t have a PIN. How do I get one?
Credit: If you haven't already activated your card and set a PIN for your Credit PowerPass card, you will need to head in-store to activate your card and set a PIN.
Cash: Scan or enter your PowerPass card number & follow the prompts to set a new PIN. If you’re still having trouble, you can reach us at 1800 797 586 or you can send us an email at email@example.com and our Team in-store can assist you with getting into the app.
You can reset your PIN via Account -> PowerPass Card when you're signed into the app or alternatively, visit us in store and we can reset your PIN at a register.
I forgot my PIN.
If you have a PowerPass Cash account (no credit limit setup), and have forgotten your PIN, you can reset your PIN by clicking 'Forgot PIN' in the registration flow.
If you have a Credit or 30-Day account, you will need to head in-store to reset your PIN if you've forgotten it.
How many devices can I link to my PowerPass card?
You can have two devices linked to your PowerPass card at any one time. If you are the account holder on the account, you can also login to the PowerPass Portal on the website and remove these devices yourself. Alternatively, contact our Customer Support Centre on 1800 797 586 or email us at firstname.lastname@example.org.
Why is the app telling me that I need to be in store to checkout, when I am in-store?
This is due to your location services. Please confirm that your store is set to the store that you are trying to checkout at. You can do this in the cart or from the Home screen. Please make sure your location services are set to on while using the app and check your connectivity.
Please make sure that Precise Location is turned on. If Precise Location is turned off the app will not be able to determine if you are currently in our store and we will not be able to complete your in-store purchase.
Why are my location services required?
Your location services are used for performance reasons and allows us to identify your nearest stores and enables self-checkout.
This app uses your location information to help identify and shop at your nearest stores.
Can I create lists in the PowerPass App?
Yes. You can create lists for your jobs and sharing with your Teams in the PowerPass App.
Can I share and/or email my lists?
Yes. Use the icon at the top right of your list to share this with your customers and teams.
Can I be logged in to the app with multiple PowerPass cards?
Not currently. You will need to remove your card from the app in order to sign in with another card. This feature is on our roadmap for future development.
How do I remove my PowerPass card from the app?
In order to remove your PowerPass card from the app, go to Account -> PowerPass card and tap on Remove Card.
Where can I find my eReceipts? And how can I share and save them on my device?
Can I link my eReceipts to accounting software?
This is not currently available in the app however we are working towards adding this functionality in the future. You can however export and share your eReceipts individually as a PDF.
Can I pay my PowerPass account via the app?
No. You can view your balance in the app however you will need to login to the PowerPass Portal through the website, pay in store or phone our PowerPass Credit Team to pay your account on 1800 980 050.
What payment methods are available in the PowerPass App?
The payment methods available in the app are:
Why do I need to add my credit card details?
You don’t need to add your credit card details to use the PowerPass App. This is an optional feature that allows you to save your credit card(s) for seamless checkout via the app in store.
How do I verify my credit card?
Please note a temporary charge of $1.00 or less will appear as ‘Pending’ in your transaction history to verify that your card is valid. This will be automatically refunded within 3-5 business days. You will need to enter this amount into the app in order to verify your card.
Please contact your card issuer if the charge remains after 30 days.
Why do I need to verify my card?
Card verification is required for security reasons so that we know that the person using the card is you.
Why can't I see the card verification amount in my bank statement?
Some banks may not show pending amounts. Please contact your card issuer if you cannot see the pending amount.
Can I place orders through the app?
This is not currently available in the app. However we are working towards delivering this feature to you in the future.
Can I place a special order, Click & Collect or delivery through the app?
This is not currently available in the app. However, we are working towards delivering this feature to you in the future.