“Best thing you guys ever did. Love the fact you can scan and self-checkout, no waiting in lines, just scan your barcode receipt at the door and roll!”
Welcome to Bunnings Trade. Not a trade customer? Go to bunnings.com.au
PowerPass App
Download the FREE PowerPass App
Check stock and pricing, access receipts, self-checkout in-store, and organise orders for collection or delivery.
4 reasons to download the PowerPass App today!
Skip the registers and get back to work even faster with our easy self-checkout and quick payment options
Have your items ready for store collection, or delivered to where you need
Access your store receipts directly in the app for easy bookkeeping, expense tracking, and returns
Track your Pro Rewards Dollars, check your tier, explore benefits and access your digital card
Reviews
PowerPass App FAQs
Troubleshooting
I want to report an issue. How do I get help?
Please contact our Customer Support Centre or visit us in store and one of our friendly Team Members will be happy to support you. You can reach us at 1800 797 586 or you can send us an email at customersupport@bunnings.com.au or, alternatively, in the app, head to Account -> Support.
Why is the PowerPass App showing pending in PlayStore when I’m trying to download it?
This could be occurring for a range of reasons. First, check that you have a strong Wifi or mobile data connection. Secondly, you can clear your Playstore app cache in your phone settings. Finally, reset your phone. If you’ve completed these steps and it still isn’t working please contact our Customer Support Centre on 1800 797 586 or via email at customersupport@bunnings.com.au.
How can I check what version of the app I have installed?
Head to Account and the version number will be displayed at the bottom of the screen.
Can I download the previous/older versions of the PowerPass App?
No. You can only update to new versions of the app when they become available.
How can I install the latest version of the PowerPass App?
Search PowerPass in Google Play or Apple App Store and select Update.
Feedback
I have a feature request or want to leave some feedback about the app.
You can leave feedback or connect to a Team Member by going to the home screen of the PowerPass App. Alternatively, you can leave feedback through the app by selecting Account -> Support > Give App Feedback.
User Types
What are the different types of PowerPass app users?
PowerPass app users can access the app in different ways depending on their membership type and when their account was created:
PowerPass Classic members
PowerPass Classic members who joined before 13th July 2026 can log in using their PowerPass card and PIN. Classic members who signed up after 13th July 2026 can log in using their email and password.
PowerPass Pro Rewards members
PowerPass Pro Rewards members log in using their email and password. PowerPass Pro Rewards is a loyalty program for eligible PowerPass members, offering tiered benefits and rewards.
Need help logging in?
If you need further assistance, visit your nearest store or contact Customer Support.
Login - Card & PIN
Who is this section applicable for?
This section applies to PowerPass classic members who joined before 13th July 2026. If you are a PowerPass Pro Rewards customers, or signed up to Classic after 13th July 2026, refer to the Login - Email & Password section.
I have just signed up for PowerPass, can I login to the app with my temporary card that I received at sign up?
Yes, you can scan your temporary card to get into the app. If you have a Credit or 30-Day account, you will need to first activate your card in store to set a PIN. Please note: When you use your physical card for the first time, your temporary card will expire and you will need to sign back in with your new card details.
Where are my receipts that were on my temporary card?
To view transactions from your temporary card, please login to the PowerPass Portal through the website. Here you can view account information, registered cards and transactional information in more detail.
I don’t have a PIN. How do I get one?
Credit: If you haven’t already activated your card and set a PIN for your Credit PowerPass card, you will need to head in-store to activate your card and set a PIN.
Cash: Scan or enter your PowerPass card number & follow the prompts to set a new PIN. If you’re still having trouble, you can reach us at 1800 797 586 or you can send us an email at customersupport@bunnings.com.au and our Team in-store can assist you with getting into the app.
How do I reset my PIN?
You can reset your PIN via Account -> PowerPass Card when you’re signed into the app or alternatively, visit us in store and we can reset your PIN at a register.
I forgot my PIN.
If you have a PowerPass Cash account (no credit limit setup), and have forgotten your PIN, you can reset your PIN by clicking ‘Forgot PIN’ in the registration flow. If you have a Credit or 30-Day account, you will need to head in-store to reset your PIN if you’ve forgotten it.
How many devices can I link to my PowerPass card?
You can have two devices linked to your PowerPass card at any one time. If you are the account holder on the account, you can also login to the PowerPass Portal on the website and remove these devices yourself. Alternatively, contact our Customer Support Centre on 1800 797 586 or email us at customersupport@bunnings.com.au.
Login - Email & Password
Who is this section applicable for?
This section applies to PowerPass Classic members who signed up after 13th July 2026, and all PowerPass Pro Rewards members. These customers sign in to the PowerPass app using an email address and password.
Why can’t I log in with card and PIN anymore?
If your account has moved to PowerPass Pro Rewards, you’ll need to sign in using your email address and password. Card and PIN sign-in may still appear on the sign-in screen, but Pro Rewards members must use email and password. This ensures a single credential across the app and the Trade website.
Why has my login changed from username to email?
After moving to PowerPass Pro Rewards, your sign-in changes from username to email address. For existing customers, your username will still work.
Why can’t I log in after moving to Pro Rewards?
You may still be trying to sign in with your card details. Try signing in with the email address used when your account was set up or converted. If you’re not sure which email address to use, visit your nearest store or contact Customer Support for help.
Why is the app asking me to set up Face ID, Touch ID, or multi-factor authentication again?
When your account is converted, you may need to set up Face ID, Touch ID, or multi-factor authentication again. This helps keep your account secure in the new program.
Why do I have to scan my card and set a PIN again?
After conversion, some customers may be prompted to scan their existing physical card and set a PIN. This is to complete technical setup to ensure the existing card works on the new program.
Why can’t I set up the app on a new phone?
You may have reached the maximum number of devices linked to your account. You can remove an old device through the customer portal on the website, or contact Customer Support for help.
PowerPass Pro Rewards
Why can’t I see my Pro Rewards Dollars, wallet, tiers, or spend progress?
Some Pro Rewards features are only available to the Primary Account Holder or users with full access. Other cardholders may still be able to see perks, but may not be able to view rewards, wallet, tiers, or spend progress.
Why is my Pro Rewards balance missing, showing $0, or still loading?
Newly created or recently updated Pro Rewards accounts can take time to finish setting up. Please allow up to 48 hours for your rewards, wallet, and tier information to appear.
Why has my rewards balance not updated after a purchase?
Rewards balances are not always updated straight away. Recent purchases may take time to appear in your Pro Rewards Dollars balance.
Can I redeem Pro Rewards Dollars in the app?
No. You can view Pro Rewards Dollars, but they can currently only be redeemed in store. Use your digital PowerPass card at a team member operated register to redeem.
How do I use offers and perks?
Membership offers and perks are available to eligible PowerPass Pro Rewards members in the PowerPass app or on the Trade website. In the app, open Your Perks from the homepage or dashboard, then select the offer you want to use. Some offers can be activated in the app, while others will take you to a website for details or redemption instructions.
Why can’t I see a perk or offer?
Perks can vary depending on your country, tier, account type, membership status and user role. If you can’t see an offer, check that your account is on PowerPass Pro Rewards and that your user access is eligible for that offer.
Where do I find a perk coupon or barcode after activation?
Open the activated offer from Your Perks and check the offer details for the coupon, voucher or barcode. Some vouchers may renew daily and may be limited to one voucher per day per user.
How do I view my Pro Rewards Dollars?
Primary Account Holders and eligible full-access users can view Pro Rewards Dollars in the app by tapping the Pro Rewards tile from the homepage or account menu. You can also view your rewards balance from the Trade website account dashboard.
How do I check my progress towards the next Pro Rewards reward?
You can track your progress from the Pro Rewards Dollars tile in the app or on the Trade website dashboard. This shows your current rewards balance, progress towards your next reward and how much more eligible spend is needed.
How do I view my current tier and progress?
Membership progress is currently available on the Trade website dashboard. Sign in with your email and password, open your account dashboard and look for Membership Progress to see your current tier, annual spend and progress towards maintaining or moving up a tier.
Why does my tier show as Member when I have spent with Bunnings before?
If your account has moved from PowerPass Classic to PowerPass Pro Rewards, previous Classic spend does not carry over into Pro Rewards tier progress. Tier tracking starts from your Pro Rewards membership.
Why has my trade pricing disappeared?
If your account has moved from PowerPass Classic to PowerPass Pro Rewards, Classic pricing is removed. If you are a cardholder and have not completed your account update yet, you may not see all Pro Rewards features until you complete your invitation, but eligible purchases still count towards rewards at the account level.
Why does my PowerPass card look different in the app?
After moving to Pro Rewards, your card tile may change from the previous PowerPass card style to a coloured tier-style card. This is expected for Pro Rewards members.
Why did the app ask me to activate my card even though I have had it for years?
Some customers may need to complete card setup again after moving to Pro Rewards. This may include setting a PIN for an existing card in the app due to account changes required for Pro Rewards.
Why does a new customer only have a digital card?
New PowerPass customers receive a digital card first. You can use the digital barcode in store and may request a physical card if you need one via the Trade website.
Location Services
Why is the app telling me that I need to be in store to checkout, when I am in-store?
This is due to your location services. Please confirm that your store is set to the store that you are trying to checkout at. You can do this in the cart or from the Home screen. Please make sure your location services are set to on while using the app and check your connectivity.
Please make sure that Precise Location is turned on. If Precise Location is turned off the app will not be able to determine if you are currently in our store and we will not be able to complete your in-store purchase.
Why are my location services required?
Your location services are used for performance reasons and allows us to identify your nearest stores and enables self-checkout.
This app uses your location information to help identify and shop at your nearest stores.
Products
Can I view product locations on the map?
Yes, if the product location information is available, you can view where your product is on the store map by clicking the ‘Aisle’ link on the product details page. You can also add a path to view the quickest way to get there by the store entrance you are coming from.
Why does my selected product display “No aisle info”?
If we don't have aisle information for a product, it's best to seek help from a team member in-store.
Why does my selected product say I need to go to the Special Orders desk?
The product you are trying to find may be a product that we need to order in. To find out more, go to the Special Orders desk and talk to a team member. You can view the location of the Special Orders desk on the map via the Stores tab.
Why was the stock level or aisle location for my product incorrect?
Sometimes our stock level or aisle data may differ from what you see in-store. We’re working on making this information as accurate and up-to-date as possible. If you notice an incorrect location, please let a team member know or let us know via in app feedback.
The product I am looking for is out of stock at my local store. How can I find where it is available?
You can view nearby store stock by clicking the ‘View nearby stores’ button on the product details page for each item.
Lists
Can I create lists in the PowerPass App?
Yes. You can create lists for your jobs and sharing with your Teams in the PowerPass App.
Can I share and/or email my lists?
Yes. Use the icon at the top right of your list to share this with your customers and teams.
Stores
Can I access a store map for my local store?
Yes, you can. The map for each store is available in the ‘Stores’ tab and by tapping ‘View store map’. You can also view the stores landmarks and services via this tab.
Can I see what services are available at my local store?
Yes, simply click on the stores tab and tap ‘View store map’. From here, tap ‘Store Directory’ from the bottom of the screen to see the services available.
Why does my store not have a map?
A store may be under construction or new to the network. In this case, a new interactive map will be available soon.
Account
Can I be logged in to the app with multiple PowerPass cards?
Yes. Customers can now add multiple PowerPass cards to their app via the Account section.
Where can I add or remove cards from the app?
You can add and remove multiple PowerPass accounts to your app via the Account section. Under Account, you will see Manage accounts. Simply click this and manage your accounts:
- To add an account, select “Add a new PowerPass account” and follow the steps.
- To remove an account, click the cross icon to the right of the relevant account and confirm removal.
How do I switch between accounts?
To change an active account, select the desired account in the Account section and confirm that you wish to use the newly selected account as your active account.
Where can I see my active PowerPass account?
Your active account will be the account highlighted under the Account section. If you are unsure which account is active prior to completing a purchase, simply return to the Account section to see which account is selected.
How do I check which account my card is linked to?
The account name will be shown alongside the card number in the Account section.
Where can I find my receipts? And how can I share them on my device?
You can access your receipts by going to Account > Store receipts. Use the search function to find receipts by job number, order number, item number, or barcode, or narrow your results using the date range filter. To download or share a receipt, open the receipt and tap Download receipt. Please note that receipts are only displayed for the currently active PowerPass card. To view receipts for a different card, switch to the relevant account under the Accounts section.
Can I link my receipts to account software?
This is not currently available in the app however we are working towards adding this functionality in the future. You can however export and share your receipts individually as a PDF. Integration to accounting software is available to eligible account holders via the Trade website.
Can I pay my PowerPass account via the app?
No. You can view your balance in the app however you will need to login to the PowerPass Portal through the website, pay in store or phone our PowerPass Credit Team to pay your account on 1800 980 050.
How do I link my PowerPass card to my Bunnings Trade online account? (Card & PIN users only)
There are a number of screens throughout the app that will allow you to link your PowerPass card to your Bunnings Trade online account. If you don’t have an account, you can also follow the links to create one.
Is it mandatory to link an account? (Card & PIN users only)
No. You can choose not to link your PowerPass card and Bunnings Trade online account, however you will be unable to access additional features such as ordering for collection or delivery (if your account permits).
What benefits do I get from linking my PowerPass card (via the app) to my Bunnings Trade online account? (Card & PIN users only)
Once linked, you can view more account details in the app, such as account balance (for credit customers), and place orders for collection or delivery if your account allows. More features will be introduced in the future.
Can a card be linked to multiple online accounts? (Card & PIN users only)
No. The relationship between a card and an online account is one to one.
Can an online account be linked to multiple cards? (Card & PIN users only)
No. The relationship between an online account and card is one to one.
Is two-factor authentication (2FA) required when linking an account? (Card & PIN users only)
Yes, when linking the online account, you will receive a 2FA challenge. This will be to the phone number associated with your Trade Web account, not PowerPass app. If you have not yet set up 2FA on the website, you will be prompted to do so now.
Payments and Checkout
Can I use a photo of my PowerPass card at the registers?
No. For security reasons we only accept your physical PowerPass card, temporary card or digital card on the PowerPass App. We cannot accept your PowerPass in any other form, including photos or photocopies of your card, or via third party applications.
What payment methods are available in the PowerPass App for self-checkout?
The payment methods available for self-checkout are: PowerPass Credit, Credit Card, PayPal, ZipPay, Pay at Register.
What payment methods are available in the PowerPass App for collection/delivery orders?
The payment methods available in the online cart are: PowerPass Credit (excluding marketplace products), Credit Card, PayPal.
Why do I need to add my credit card details?
You don’t need to add your credit card details to use the PowerPass App. This is an optional feature that allows you to save your credit card(s) for seamless checkout via the app in store.
How do I verify my credit card?
Please note a temporary charge of $1.00 or less will appear as ‘Pending’ in your transaction history to verify that your card is valid. This will be automatically refunded within 3-5 business days. You will need to enter this amount into the app in order to verify your card. Please contact your card issuer if the charge remains after 30 days.
Why do I need to verify my card?
Card verification is required for security reasons so that we know that the person using the card is you.
Why can't I see the card verification amount in my bank statement?
Some banks may not show pending amounts. Please contact your card issuer if you cannot see the pending amount.
I have completed a purchase against the wrong PowerPass card, what should I do?
If you complete a purchase using the wrong PowerPass card while shopping in store, a team member can help process a refund and new sale to the correct PowerPass card. If you are no longer in the store, please contact our Customer Support Centre on 1800 797 586 for assistance. Please note refunds can take 3 to 5 business days to process.
Online Orders in App
Can I place orders through the app?
You can now place collection or delivery orders via the PowerPass app if your account is linked and you have the necessary access and permissions. Users will find a toggle in the app header to switch between in-store and online shopping modes. This toggle appears throughout the app, including the homepage, search, PDP, List, and the Cart. Users must select the correct toggle to shop in the desired mode.
Can I place a special order, Click & Collect or delivery through the app?
Yes, you can now place orders for collection or delivery via the PowerPass app, including purchasing special order products.
How do I place an online order in the PowerPass app?
Users will find a toggle in the app header to switch between in-store and online shopping modes. This toggle appears throughout the app, including the homepage, search, PDP, List, and the Cart. Users must select the correct toggle to shop in the desired mode.
How do I add items to my online cart?
Users can add items to their online cart directly from Product Detail Pages (PDP) and Lists. They must set their shopping mode to “Online” in the app header before tapping “Add to cart.”
I’ve added products to the wrong cart, can I transfer them?
Transferring items between in-store and online carts is a feature planned for the near future. Until then, move items to a list and add them to the desired cart from there.
How does the Online cart in the app differ from the Trade website cart?
The online cart and trade web cart sync based on the user account. When a user updates their online cart in the app, the trade web reflects those changes, and vice versa.
When will my order be ready for collection?
Collection timeframes appear in the online cart before placing an order. This information also appears on the order confirmation screen and in order emails or SMS messages sent to the user. Users must wait for a 'Ready to Collect' email to confirm the order is ready.
Where do I collect my item from in-store?
Your Click & Collect items will be available for collection at the dedicated online pick-up counter at the front of our store.
Can I nominate someone to collect my order?
Yes, within the online checkout you will be prompted to enter contact details of the person who will collect the order.
Can I add additional instructions to my delivery order?
Yes, the online checkout includes an option to enter delivery instructions.
How will I know my order was successful?
After placing an order, you'll receive an order confirmation and payment receipt via email.
Will my invoice show in the same way as web orders?
Yes, order history including invoicing will appear in your Bunnings Trade web account.
Can I change or cancel my online order in the app after placing it?
To change or cancel an online order placed in the app, users must contact Customer Support at customersupport@bunnings.com.au.
Where you have purchased your product directly from a third party Trusted Seller, that Trusted seller may need to accept your order cancellation.
Where can I find my online order history?
You can now view all your online orders directly in the app. Whether you placed an order for collection or delivery — through the app or the Trade website — everything is available in one place. Simply go to Account > Online Orders to see them all.
How do I return items from an online order placed in the app?
The standard Bunnings returns policy applies. Users can return items in-store with proof of purchase.
How will I receive my refund?
Your refund will be processed back into the same account you used to make the purchase. View our returns policy.
Can't find your answer?
Call our Customer Service Team on 1800 797 586.