Upfitter - Authentic, High-Quality Functional Accessories

The road that made us

Upfitting is for those who don’t just own their trucks. They know their trucks. Independent, they take charge of their vehicles, two hands on the wheel, seeking out the right accessories to help them build their personalised utility. But until now, finding authentic, trusted vehicle accessories made to the same standards as RAM and other full-size utes hasn’t been easy.

So we built Upfitter.

Upfitter is an Australian-based online marketplace, designed and built to house our own range of accessories for vehicle fitment, as well as those that we’ve sourced from some of the most respected manufacturers around the world. From bullbars to brakes, shocks to struts, we’ve assembled a collection of the world’s best truck and full-size ute accessories.

Upfitter. Built by you.

Upfitter exists to empower truck and full-size ute owners in the process of customisation by offering premium, highly functional accessories and advice for vehicle fitment.

We manufacture high-quality accessories under the Upfitter brand and have built a range of exterior and interior products for truck upfitters, with both lifestyle and performance collections to suit.

We also source products from other leading brands – products we consider to be the finest and most trusted from the world’s best manufacturers. If it comes from Upfitter, it means it's an accessory we’ve tested and loved. When you see the Upfitter logo on a product, you know it’s tried-and-true.

Upfitter supports a culture of innovation and is excited to share emerging product technologies directly with truck owners. To build on our existing knowledge, our Research & Development Team has spent time in the US to better understand the capabilities of existing accessory technologies. And to develop a range that responds directly to the needs of truck owners in Australia & New Zealand.

Produced by the same group charged with remanufacturing RAM Trucks for Australian and New Zealand conditions, Upfitter accessories are expertly engineered from first-hand knowledge and factory experience. We work directly with our industry’s most respected manufacturers, and as a result, our accessories are built to last.

Backed by the best.

The Upfitter brand is a development of the independent automotive distributors group, Ateco. With Upfitter, Ateco extends its expertise in leading local and international vehicle manufacturing and engineering into direct-to-customer vehicle accessories.

Upfitter. Made by the best. Sourced by us. Built by you.

Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

This Shipping Policy applies to online purchases of Products from Upfitter via the Website;
• Definitions and phrases referred to in the Upfitter general terms and conditions (the Terms) apply to this Shipping Policy;
• To the extent there is a Non Excludable Term, the provisions of the • Non Excludable Term shall prevail in relation to this Shipping Policy, to the extent of that inconsistency;
• This Shipping Policy applies in addition to and subject to your rights under the law, including the Australian Consumer Law(the ACL); and
• Before making a purchase, please read this Shipping Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Processing your Order

• An email confirmation will be sent to your nominated e-mail address after placing your order;
• Please keep this e-mail and all other order documentation provided to you by Upfitter as proof of your purchase.

Shipment Processing Time

• The processing time refers to the time it takes for us to prepare your order for shipping;
• After your payment is authorised and verified, we will try and process all orders within 2 business days. We will contact you for some reason if there are any delays;
• The shipping time may be between 2 and 14 business days.

Shipment Locations

• If our carrier/shipping contractor is unable to fulfil a delivery due to the address being in a remote location, not serviceable due to food, fire, or other reasonable matter, we will contact you to arrange an alternate delivery method or collection point;
• We ship to both commercial and domestic/residential addresses;
• We do not ship to PO Boxes or Parcel Lockers due to size & weight restrictions of these services.

Shipment Rates and Delivery Estimates

• Delivery times are estimates only. These estimates commence from the date of shipment, rather than the date of order;
• Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order;
• Estimated arrival dates are not guaranteed;
• Weather delays and other unforeseen circumstances may impact delivery times;
• Unless there are exceptional circumstances, we will however make every reasonable effort to fulfil and ship your order as soon as reasonably practicable;
• Standard shipping times and costs are displayed when selected at the time of order, and these are subject to your having placed your order before specified cut-off times;
• Business day means Monday to Friday, except public holidays;
Orders are not shipped or delivered on weekends or public holidays;
• Dates of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. These are sometimes beyond our control;
• Products may be delivered in separate shipments;
• When placing your order, we consider these factors when calculating the estimated delivery time:
• Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier;
• Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed;
• We will not be responsible or liable for delivery to an incorrect shipping address if you provide incorrect information;

Tracking Options

• Upfitter aims to provide visibility and transparency throughout the shipment process;
• Once your order is confirmed and shipped, you will receive a link to track your package via email and/or SMS;
• All orders delivered within Australia automatically have tracking.

Damage to Product

• If there is any damage to the packaging on delivery, please refer to our Returns Policy and contact us immediately.

Missing or Lost Package

• There are several reasons why a package may be lost, misplaced, or become a delivery exception;
• It is often the case that the package is either in the building where it has been shipped, or with a neighbour. Upfitter politely requests and requires that you first look for your package in common courier hiding spots or ask your neighbors about your package;
• If you still cannot locate your package, please contact us to report missing or lost packages.


• Please contact us via the contact seller link in your Bunnings order confirmation email.

For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.

Refund and Returns Policy of Upfitter Pty Ltd

General

This Returns Policy applies to online purchases of products from Upfitter via our online store website or Bunnings, in addition to and subject to your rights under the Australian Consumer Law.

Before making a purchase, please read this Returns Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order. To the extent there is a non-excludable term, the provisions of the non-excludable term shall prevail in relation to this Returns Policy, to the extent of that inconsistency.

Your rights to repair, replacement, refund, order cancellation or return are as set out in and are in accordance with the terms, this Returns Policy, and to the extent applicable, any requirement proscribed by law (including the Australian Consumer Law).

We aim to process any requests for refund, repair, replacement or order cancellation within as soon as reasonably practicable, subject to any requirements by law.

If you wish to speak to us further about this Returns Policy or about any return, repair, replacement, refund, order cancellation, please contact us via the contact seller link in your Bunnings order confirmation email.

Definitions and phrases referred to in the Upfitter General Terms and Conditions (the Terms) apply to this Returns Policy.

Products Damaged During Delivery

If the Product you ordered has been damaged during delivery, then you must contact us via the contact seller link in your Bunnings order confirmation email within 14 days and include photos of the damage.

Upfitter will arrange to repair or collect the damaged product and replace it with an equivalent Product, or to refund you the purchase price, provided that you have contacted us within 14 days from the date of receipt of the Product (or if a lesser period is proscribed by law, that lesser period).

Products Faulty or Not Operating as Per the Manufacturer's Specifications

If the Product you ordered is faulty or not operating as per manufacturer's specifications, then you must contact us via the contact seller link in your Bunnings order confirmation email within 14 days and include photos or videos highlighting the issue.

Upfitter will either arrange to repair through our dealer/installer network or collect the damaged product and if required, replace it with an equivalent Product, or to refund you the purchase price, if you have contacted us within 14 days from the date of receipt of the Product (or if a lesser period is proscribed by law, that lesser period).

Exceptions for Return & Refund

To the extent permitted by law, and subject to the Non-Excludable Terms, we may refuse to allow a repair, replacement, refund, order cancellation or return request by you in relation to a Product purchased by you if:

(a) Upfitter had to custom order the said Product
(b) You had a change of mind
(c) You misused the said Product in a way which caused the problem the subject of the request
(d) The said Product has been installed incorrectly or has been modified
(e) The said Product is in a ‘used’ condition
(f) You knew or were made aware of any problem/s with the Product before you purchased it
(g) Damage to the said product occurred during your own handling and transportation of the goods
(h) If the Product consists of a service, where you asked for a service to be done in a certain manner, or you asked for services in the form of alterations to a Product, against our advice, or you were unclear about what you wanted

If we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it is established that you are not entitled to a repair, replacement, refund, order cancellation or return under this clause or the law, then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

Upfitter also reserves the discretionary right in each case to apply or alter an exception.

How to Return Products

To be eligible for a repair, replacement, refund, order cancellation or return, you must contact us via the contact seller link in your Bunnings order confirmation email within 14 days from purchase, include your order number and any other necessary supporting documentation.

Where a refund is payable, it will be refunded in the same form as the original purchase or to the same account or credit card used to make the original purchase. We will endeavour to process your refund within 14 days from date of confirmation if we agree to pick up the products. If we have not agreed to pick up your products, we reserve the right to withhold the refund until we receive the products or have sufficient evidence that you have sent the products to us.

Upfitter will cover the cost associated with the return:

(a) If a Product you have purchased fails to meet one or more Consumer Guarantees under the ACL or you have rights under a Non-Excludable Term, we shall bear any cost of shipping the said Product (the Returned Product) back to us, as well as any cost of shipping any replacement Product to you.

(b) If the Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and it is believed by you (acting reasonably) to be eligible for a repair, replacement, refund, order cancellation or return under the terms of this Returns Policy, the ACL or a Non-Excludable Term, then we will provide the option to organise the postage, shipping, transportation or collection of the Returned Product, at our cost which will then be deducted from the refund.

You will be responsible to cover the cost associated with the return:

(c) If you ordered incorrectly and/or wish to replace with a different product. The Returned Product(s) must be packaged securely in its original packaging, not used, not assembled, with all original items including any accessories and manuals included. The goods must not be damaged during customer’s time of possession, up until Upfitter receives the product. The customer pays for return shipping cost, irrespective of any promotional offers taken up at time of their purchase.

(d) If the Returned Product isn’t eligible for a repair, replacement, refund, order cancellation or return under the terms of this Returns Policy, the ACL or a Non-Excludable Term.

Minimum Voluntary Warranty Period Guide

Upfitter will provide a refund, replacement or repair in accordance with the Minimum Voluntary Warranty Guide set out below. This Guide sets out the minimum time periods Upfitter will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods.

Upfitter sells products from local and international manufacturers who offer various warranties in relation to their products. In many circumstances, these manufacturers may offer additional guarantees, even if the Upfitter warranty has expired. You may wish to contact the manufacturer rather than Upfitter, although you are not obliged to do so. If you are not satisfied with the manufacturer’s remedy in relation to your legal rights, contact us.

Australian Consumer Law (‘ACL’)

(a) Under the ACL:

(i) Where you buy products consisting only of goods, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(ii) Where you buy Products consisting only of services, our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

(iii) Where you buy Products consisting of goods and services, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or services.

(b) If our Products have a warranty that are over and above the guarantees referred to in the preceding sub clause, then the benefits provided to you by the warranty are in addition to other rights and remedies available to you under the law and you will be notified separately of the details about those express warranties. This notification will include information about:

(i) what Upfitter must do if goods are faulty or defective – for example, repair or replace the goods;
(ii) what you must do to entitle you to claim the warranty – for example, cease using the goods when a fault arises or contact the Upfitter/Manufacturer and point to the defect;
(iii) How to contact Upfitter concerning the warranty;
(iv) the warranty periods;
(v) what you must do to claim under the warranty;
(vi) whether Upfitter or you are responsible for expenses associated(iii) This Returns Policy also contains some information as referred to in the preceding sub clause.3. Repair, Replacement, Refund, Order Cancellation or Return Requests

(c) To be eligible for a repair, replacement, refund, order cancellation or return, you must provide proof of purchase to us;

(d) You may be required to provide a government issued identification to qualify for a repair, replacement, refund, order cancellation or return request;

(e) Your rights to a repair, replacement, refund, order cancellation or return are set out in this Returns Policy, the Terms and to the extent they are applicable, the law (including the ACL).

If you wish to speak to us further about this Returns Policy or about any return, repair, replacement, refund, order cancellation, please contact us via the contact seller link in your Bunnings order confirmation email.