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Behind the scenes at Bunnings Trade, there are teams of experts ready to help you make every job a success. Meet the people leading the teams and learn how PowerPass members can make the most of what’s on offer – and their help is completely free.
Bunnings has more than a million PowerPass members and Clint Gahan’s 134 TRADE (134 872) Trade Assist team is ready to help each one. “We support every PowerPass customer with inventory enquiries, quotes, orders... pretty much anything to do with navigating the pathway to transact,” Trade Assist Manager Clint says.
The team helps tradies get what they need fast – building supplies, materials, quotes and more – and the specialists are there to support. “We’re all busy and time is money,” Clint says. “So, we can arrange deliveries, chase inventory, find your closest store – just call us and have a chat about how we can help your business.”
Connect with the team
Contact 134 TRADE by phone or text on 134 872, email (trade@bunnings.com.au) or live chat on the website. The team works 7am to 6pm Monday to Friday and on Saturdays 8am to 2pm (AEDT).
Got an admin question about your PowerPass account? The PowerPass Support Team will have the answers.
“The team can assist with account questions, online access and PowerPass card queries,” David English, Bunnings Head of Credit, says. “We service the ordering and cancellation of PowerPass cards, reconcile and receipt payments on credit accounts and assist customers with any purchase queries.”
The team also answers any PowerPass membership questions. As David also notes, don’t forget about the online site, either. “On the PowerPass portal you can order PowerPass cards, obtain copies of invoices and update your account details.” If you haven’t accessed the online PowerPass portal before, you’ll need to register your account for online access.
Connect with the team
The PowerPass support line – 1800 980 050 – is open weekdays 5am to 5pm (AEDT).
When you’re working on a large project or need to request special pricing from suppliers, the National Commercial Quoting (NCQ) team is your best bet.
“The NCQ is an internal quoting service,” Bunnings Commercial Quotation Manager Lloyd Reynolds shares. “We deal with any quote requests – whether at the tender stage or live – that are three or more dwellings or are deemed complex or high volume and may require supplier interaction for special pricing.”
The team responds with detailed quotes generally in about five days, depending on the number of suppliers who need to be engaged. “We provide competitive pricing for larger jobs, with alternative packages and presentations to assist in winning the job,” Lloyd explains.
Connect with the team
Your Bunnings Account Manager will contact the NCQ team when you need a sizable quote to be drawn up. Alternatively, contact 134 TRADE for further information and support.
Learn how using the Bunnings Trade PowerPass app in-store can save you valuable time.
Asbestos, lead-based paints and copper chromium arsenic (CCA) treated timber are health hazards you need to look out for when renovating older homes. These substances can easily be disturbed when renovating and exposure to them can cause a range of life-threatening diseases and conditions including cancer. For information on the dangers of asbestos, lead-based paint and CCA treated timber and tips for dealing with these materials contact your local council's Environmental Health Officer or visit our Health & Safety page.
When following our advice in our videos, make sure you use all equipment, including PPE, safely by following the manufacturer’s instructions. Check that the equipment is suitable for the task and that PPE fits properly. If you are unsure, hire an expert to do the job or talk to a Bunnings Team Member.
