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The Sensory Specialist PTY LTD
The Sensory Specialist, established in 2020, is an Australian-owned NDIS-registered store offering inclusive, high-quality sensory tools and equipment. We support children, families, educators, and therapists with products designed to promote focus, regulation, comfort, and play. From sensory mats and wobble stools to calming aids and fidget tools, our range is trusted by schools, allied health professionals, and parents across Australia.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly
by Bunnings' Trusted Sellers.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly
by Bunnings' Trusted Sellers.
The Sensory Specialist PTY LTD Shipping Policy
Shipping rates are determined by the size and weight of your purchase and the postcode of delivery.
Small/Medium Box: $12.95
Please note, deliveries to WA and NT will incur a larger courier fee.
Our courier partners are: Australia Post, Aramex and Team Global Express.
Products are packed and shipped within 1-2 business days. Due to the size of some large orders, items may be sent in multiple shipments.
The Sensory Specialist is committed to ensuring that all orders are processed, packed, and dispatched promptly. However, once a parcel has been collected by the courier, responsibility for the parcel transfers to the courier, and The Sensory Specialist is no longer liable for its handling.
The Sensory Specialist engages third-party courier services for the delivery of parcels. While we will make reasonable efforts to liaise with the courier on your behalf, we are not responsible for any delays, losses, or damages that occur during transit. In the event of a lost or damaged parcel, customers are required to contact us via email immediately so that we may assist in lodging an insurance claim with the courier.
Small/Medium Box: $12.95
Please note, deliveries to WA and NT will incur a larger courier fee.
Our courier partners are: Australia Post, Aramex and Team Global Express.
Products are packed and shipped within 1-2 business days. Due to the size of some large orders, items may be sent in multiple shipments.
The Sensory Specialist is committed to ensuring that all orders are processed, packed, and dispatched promptly. However, once a parcel has been collected by the courier, responsibility for the parcel transfers to the courier, and The Sensory Specialist is no longer liable for its handling.
The Sensory Specialist engages third-party courier services for the delivery of parcels. While we will make reasonable efforts to liaise with the courier on your behalf, we are not responsible for any delays, losses, or damages that occur during transit. In the event of a lost or damaged parcel, customers are required to contact us via email immediately so that we may assist in lodging an insurance claim with the courier.
The Sensory Specialist PTY LTD Return Policy
Items that are damaged on arrival:
• Should you receive your parcel and open it to find something damaged, simply email us a photo of the damaged item including the packaging it arrived in with your name and order ID.
• This must be done within 1 day of the parcel being received or the courier may not cover the insurance claim.
• In most cases, we will organise a replacement item to be sent out immediately.
• If the item is no longer available, you will be offered the closest alternative product of similar value or a refund for the value of the product.
Items that are faulty:
• There will be times where a product does not perform as expected due to a manufacturing fault.
• Many of our products are covered by a manufacturer's warranty and can be repaired or replaced. Different items have different lengths of warranty — so get in touch with us to start the warranty process.
• Please note there are no guarantees if the problem is a result of the item being misused, mistreated or damaged in a way that is not consistent with reasonable use.
• In the event that a repair is not possible or practical, you will be offered a replacement.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind:
Please choose carefully as The Sensory Specialist is under no obligation to provide exchanges where you have changed your mind or made the wrong selection. However, where possible, we try to accommodate your request if the packaging is unopened and the item is in its original condition.
• The customer is responsible for the return shipping costs.
• Money will only be refunded once the item has been received by The Sensory Specialist and it is deemed to be in perfect, unused condition, has not been opened and is in its original packaging.
• We suggest getting a tracking number for the parcel and packaging it appropriately when being sent back to avoid damage during transit.
• We are not able to offer a refund for any product where the outside packaging has been opened.
• Please note, all change of mind requests must be made within 14 days of receiving your product.
Exchange Request:
If you would like to exchange a product, you must contact us within 14 days of receiving your delivery.
• You will be required to pay postage to return the goods you wish to exchange, as well as postage for the new item(s) to be sent back out to you.
• The replacement item will only be sent once the original item has been received by The Sensory Specialist and it is deemed to be in perfect, unused condition, has not been opened and is in its original packaging.
• We suggest getting a tracking number for the returning parcel and packaging it appropriately when being sent back to avoid damage during transit.
• We are not able to exchange any product where the outside packaging has been opened.
General Warranty Information:
Unless otherwise stated, most products sold by The Sensory Specialist come with a 6-month warranty from the date of purchase. This covers manufacturing defects and faults not caused by misuse.
Some items may have extended warranties (e.g., 12 months). If you're unsure whether your item is covered or for how long, please contact us via the contact seller link in your Bunnings order confirmation email.
Please read our product descriptions and care instructions carefully to ensure you are purchasing and using the product for its intended purpose so as to not damage the product and to get the most wear out of your product.
We have done our best to make these terms clear in our description and cannot be held responsible should a product be misused or the information provided be ignored. We are not responsible for any stains, damage, marks, or discoloration that occurs after the product is used.
We have done our best to accurately photograph the colours of our products. However, the colours may vary slightly based on photography lighting and the device used to view images.
Please note that due to the nature and intended use of many of our products, general wear and tear over time may occur and this is not considered a fault.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
• Should you receive your parcel and open it to find something damaged, simply email us a photo of the damaged item including the packaging it arrived in with your name and order ID.
• This must be done within 1 day of the parcel being received or the courier may not cover the insurance claim.
• In most cases, we will organise a replacement item to be sent out immediately.
• If the item is no longer available, you will be offered the closest alternative product of similar value or a refund for the value of the product.
Items that are faulty:
• There will be times where a product does not perform as expected due to a manufacturing fault.
• Many of our products are covered by a manufacturer's warranty and can be repaired or replaced. Different items have different lengths of warranty — so get in touch with us to start the warranty process.
• Please note there are no guarantees if the problem is a result of the item being misused, mistreated or damaged in a way that is not consistent with reasonable use.
• In the event that a repair is not possible or practical, you will be offered a replacement.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind:
Please choose carefully as The Sensory Specialist is under no obligation to provide exchanges where you have changed your mind or made the wrong selection. However, where possible, we try to accommodate your request if the packaging is unopened and the item is in its original condition.
• The customer is responsible for the return shipping costs.
• Money will only be refunded once the item has been received by The Sensory Specialist and it is deemed to be in perfect, unused condition, has not been opened and is in its original packaging.
• We suggest getting a tracking number for the parcel and packaging it appropriately when being sent back to avoid damage during transit.
• We are not able to offer a refund for any product where the outside packaging has been opened.
• Please note, all change of mind requests must be made within 14 days of receiving your product.
Exchange Request:
If you would like to exchange a product, you must contact us within 14 days of receiving your delivery.
• You will be required to pay postage to return the goods you wish to exchange, as well as postage for the new item(s) to be sent back out to you.
• The replacement item will only be sent once the original item has been received by The Sensory Specialist and it is deemed to be in perfect, unused condition, has not been opened and is in its original packaging.
• We suggest getting a tracking number for the returning parcel and packaging it appropriately when being sent back to avoid damage during transit.
• We are not able to exchange any product where the outside packaging has been opened.
General Warranty Information:
Unless otherwise stated, most products sold by The Sensory Specialist come with a 6-month warranty from the date of purchase. This covers manufacturing defects and faults not caused by misuse.
Some items may have extended warranties (e.g., 12 months). If you're unsure whether your item is covered or for how long, please contact us via the contact seller link in your Bunnings order confirmation email.
Please read our product descriptions and care instructions carefully to ensure you are purchasing and using the product for its intended purpose so as to not damage the product and to get the most wear out of your product.
We have done our best to make these terms clear in our description and cannot be held responsible should a product be misused or the information provided be ignored. We are not responsible for any stains, damage, marks, or discoloration that occurs after the product is used.
We have done our best to accurately photograph the colours of our products. However, the colours may vary slightly based on photography lighting and the device used to view images.
Please note that due to the nature and intended use of many of our products, general wear and tear over time may occur and this is not considered a fault.
For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.