Please contact our Customer Service Team, by clicking on the Contact Seller located within your original order confirmation email, immediately if:
Warranty Claims
• To request a refund or replacement, provide photo/video proof of the fault.
• All returns must be pre-approved—do not ship items back without authorization or send them to the manufacturer.
Damaged Items
• Report damage within 2 business days of delivery.
• Submit clear photos/videos of both the damaged packaging and item.
• Late claims may be rejected per courier policies.
Exchanges & Change of Mind
• We accept Change of Mind returns if the item is in its original packaging up to 14 days. Sealed items with broken/damaged seals cannot be returned for change of mind.
• If an exception is granted:
o A 20% restocking fee applies if the packaging is opened, damaged, or the item is used.
• For eligible returns:
o The customer is responsible for return shipping costs, and original shipping fees may be deducted when a refund is granted
o A 10% fee applies if the item is unused and resealed.
• Learn more about your rights under Australian Consumer Law.
Non-Returnable Items
For hygiene reasons, we do not accept returns on:
• Select health/beauty products
• Bedding
• Headphones (unless faulty)
Parcel Collection
• Couriers may leave a collection card—please pick up within 5 days (ID may be required).
• If uncollected (Return to Sender), delivery fees will be deducted from your refund upon cancellation.
Need Assistance?
• To request a return, please contact us via the contact seller link in your Bunnings order confirmation email.