Momentous is an Australian-Owned and operated online Furniture & Homewares retail shop with a simple objective in mind, We aim to be part of your significant moment in upgrading your spaces with high quality products at the best possible price and superb customer service.

Bunnings’ lowest prices policy and price guarantee does not apply to products sold directly by Bunnings’ Trusted Sellers.

Most products listed from Momentous are dispatched within 1-2 business days from the time of purchase.

What you need to know

- Once your order has been dispatched, you will receive your tracking number and other details from us via the email you provided upon checkout, if tracking is offered by the courier used to ship your item(s).
- You may need to sign a form from our courier partner acknowledging your order was delivered and received without any damage or fault and in proper condition. This also applies if you request for your order to be received by a representative.
- Please note that the courier may ask for a photo I.D, from your representative such as a driver’s license to ensure that your order is delivered safely.
- Our carrier partners do not deliver to PO Box address, please enter full physical address on checkout.
- We offer Door-To-Door delivery only, this means courier driver will deliver it to your front door or ground floor of your building
- If you have any special delivery requests or instructions, please contact us with your order number and one of our Customer Service team will get back at you as soon as possible. Please note that there may be extra costs for some special delivery requests.
- If you or any representative will not be around to receive the delivery, you can request to leave the goods at a secure location. Please note that for such scenario, Momentous will not be responsible for any damages or lost of the item(s).
- Restocking fee will occur for undelivered goods and returned to us without notice.
- Refunds will not be given for freight charges if the order has been dispatched.
- Orders cannot be cancelled once orders has been dispatched. Dispatched orders will be processed in accordance with our return policy.
- Momentous will not be held responsible in case of situations beyond our control resulting in late or failure of delivery.

Large Furniture

We will notify you via the email you provided upon checkout, once your order has been shipped. Assistance from you may be required for item(s) weighing more than 25kg or oversize items when carrying it from the courier’s vehicle to the front door.

Warranty
Our products typically come with 12-Months Factory warranty, otherwise stated in the product page. Warranties are provided in accordance with Australian Consumer Law. The warranty date starts from the date of receipt of delivery. If you wish to make a warranty claim, please provide clear photographs or videos showing the problem and contact us by clicking on the Contact Seller link, which is located in your original order confirmation email or dispatch email, as soon as possible and we will provide instructions to have it repaired.

The warranty policy does not cover:

- Normal wear and tear
- Damage caused by improper assembly or modification
- Damage, wear and tear cause by improper or lack of maintenance
- Damage to packaging only
- Minor variations, colour, grain or finish (no two furniture can be exactly the same)
- Minor or superficial imperfections

We are confident that you will be very satisfied with our products, but if for any reason you change your mind, you can return your item/s to us, within 14 days from the date you received the order, for most products. Simply notify us and we will organise a courier to pickup the item/s from your location. Please note that item/s must be unused and in its original condition and packaging to receive a refund less freight charges (dispatch and return freight) in accordance with our refund policy. Item is considered used once assembled. There are items not covered by this policy and will be noted in the description page of the products. There is 15% restocking fees for change of mind returns.

Please note that there may be slight colour discrepancies is expected due to various outside factors such as but not limited to devices used and lightings.

The following item(s) are excluded from our returns policy:

- Orders for commercial or non-domestic use
- Made to order products
- Personalised items
- For hygienic reasons, mattresses, bedding, quilt, blankets and pillows are non-returnable, items damaged on arrival will be compensated accordingly or replaced with a new unit

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Due to increased volumes of orders, please allow extra time for deliveries in this busy period.

To contact us, please click on the Contact Seller link, located within your original order confirmation email.