For any returns, please contact us via the contact seller link in your Bunnings order confirmation email.
Returns are accepted in line with our warranty conditions.
If you wish to make a return, please submit your return request by following the prompts in the return portal.
For your convenience, our return portal may provide you with a return label which will be deducted from your refund, this will give you access to the tracking and outcome of the return.
Once you have followed the prompts, please be patient with our Returns Team while they finalise all return requests. You will receive a confirmation email within 48 hours of lodging your return with all the information you need to complete the rest of your return.
Should you wish to return a faulty item, please contact us via the Bunnings Marketplace. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer's responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion. Refunds may take up to 10 business days to be processed.
To enable Key Zone to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.
If the item is required to be returned, the outcome of the inspection should take no longer than 10 business days from the date the item is received by our service department (times may vary).
Terms and conditions:
If your purchase was made in error or you've changed your mind, you may still be eligible for a refund, subject to the following conditions:
- You must notify us within 30 days of receiving the item if you intend to return it. We will provide all relevant return instructions at that time.
- The item must be returned at the buyer’s expense, in its original, resaleable condition, including all tags and packaging, ready for restocking.
- Ensure the item is securely packed to maintain its original condition during transit.
- The item must not be opened, used, worn, or damaged and must be received in perfect, resaleable condition.
- Do not stick or write directly on the item or its original packaging. Postage labels or any writing should only be placed on the outer shipping packaging.
- Remote Pro does not accept returns outside of Australia.
Fees and Deductions:
- Handling Fees: A handling fee will be deducted from the refund amount.
- Free Postage Orders: If the item was sent with free postage, a 20% postage fee will be deducted to cover shipping and handling costs incurred by Remote Pro.
- Paid Postage Orders: If the item was sent with paid shipping, a restocking fee (less than 20%) will apply to cover shipping, handling, and processing costs.
- Bulky Items: For items exceeding 1kg or classified as bulky, a 20% restocking fee will apply regardless of the shipping option selected.
- Non-Refundable Shipping Costs: Any shipping costs incurred when returning an item will not be reimbursed. Additionally, shipping costs for paid shipments are non-refundable.
Additional Notes:
- Transit Damage or Condition Issues: If the item is damaged during transit or fails to meet the return conditions outlined above, the refund amount may be adjusted to reflect the item's condition upon receipt.
- Non-Returnable Items: Certain items such as motor parts, including but not limited to control boards, motor lights, motor covers, springs, and weather seals, are not eligible for return. These items are ordered specifically for your request at the time of purchase and cannot be restocked.