All items are dispatched from our warehouse in Melbourne, Australia.For metro area, it takes around 3- 5 working days to deliver. Other areas will take up to 10 days to arrive, depending on your location.
Shipping fee is calculated according to the weight and size of the product and your location at the checkout if you’re not located in metro area. We engage with courier companies including Australia Post, Allied Express, Hunter Express etc. You’ll receive the tracking number and progress of your deliveries once order is dispatched.
Some products may be dispatched in more than one carton. Please take note of separate deliveries may occur for these products.
All orders are dispatched within 24 hours after payment is made. If you need to cancel your order, please contact customer support to submit your request.
Please note that an additional fee might occur if the order has been dispatched.
Please note that peak season such as Black Friday, Boxing Day and Christmas period will take longer time to deliver due to huge volume of parcels. Please allow extra 3-5 days delivery time during these periods.
Australia Post :
•You will receive a notification email along with a tracking number.
•If you are not at home during normal business hours (9am – 5pm), you will receive a card indicating the item is required to be picked up from a local depot. A signature is required for collection with a valid photo ID.
•A re-delivery fee will be charged to you for items that are returned to our warehouse due to incorrect address or failure to collect from the local depot.
Courier :
•Delivery is not available on weekends, public holidays or after business hours.
•Please note a re-delivery fee will be charged to you for items that are returned due to incorrect address or failure to collect from local depot.
•We aid to provide door-to-door delivery for every customer. However, buyers in remote areas may be required to collect the item from their nearest freight depot. Please ensure if you have any questions about the re-delivery service, we are always here to back you up.