Founded in 2012, 3D Printer Gear is a Melbourne-based company committed to delivering top-quality 3D printers, consumables, repairs, and spare parts to customers across Australia. Whether you're a hobbyist, a business, or an educational institution, we provide everything you need to succeed in 3D printing.
We take pride in offering exceptional customer service and expert support, ensuring you get the right solutions at competitive prices. Our passionate team is always ready to assist, making 3D printing easy and accessible for everyone.
Bunnings' lowest prices policy and price guarantee does not apply to products sold directly by Bunnings' Trusted Sellers.

**Where do we ship from?**
We ship from our warehouse in Melbourne, Australia.

**Who do we ship with?**
We ship with **Australia Post (Standard), TNT, and Toll/IPEC**.

**How long will it take to get my order?**
- **Australia Post Standard:** 3–7 business days
- **TNT & Toll/IPEC:** 1–5 business days

**When will my order be processed?**
Orders are processed within **1–2 business days** (Monday–Friday, excluding public holidays).
Orders placed after **3:00 PM AEST** or on weekends/public holidays will be processed the next business day.

**Additional delivery information**
- **Authority to Leave (ATL):** If selected, we are not responsible for lost or damaged parcels.
- **Signature on Delivery:** Required for some orders for added security.
- **PO Box Delivery:** Available via **Australia Post**.
- **Remote Areas:** Additional fees or longer delivery times may apply for **TNT & Toll/IPEC**.

General Warranty Conditions

All products sold by 3D Printer Gear are brand new (unless otherwise specified) and manufactured to meet or exceed industry standards.
Proof of purchase (e.g. invoice, receipt) is required for all warranty service claims.
This warranty applies to original purchasers only and is non-transferable.
Warranty coverage may vary depending on the brand, product category, and regional regulations.


Warranty Service Conditions

Warranty support is available in the following circumstances:

Performance failure due to manufacturing defect
Functional issues that occur during normal use, not caused by user error
Product issues confirmed through inspection and testing by 3D Printer Gear or an authorized service partner
Documentation required for warranty claims:

Proof of purchase
Brief description of the issue
Supporting evidence (photos, videos, error logs if applicable)
Customers must contact our support team at through the link in your order confirmation email before returning any product for warranty service.



Packaging Requirements for Returns

Retain original packaging whenever possible.
Improper packaging that leads to damage during transit may void warranty eligibility.
If original packaging is unavailable, customers must use packaging approved by 3D Printer Gear.


Returns & Refunds Policy

A product may be returned for refund under the following conditions:

Within 14 calendar days of receiving the item:
If the product is unopened, unactivated, and in new condition
If the product has substantial damage in transit (with courier damage report)
If the product has a confirmed critical failure or manufacturing defect
Return Conditions:

All items must be returned with original accessories, cables, manuals, and packaging
Products will be inspected upon return
If a product is found to be non-defective, a 15% restocking fee may apply
Refunds exclude shipping costs
Non-returnable scenarios:

Items returned after 14 days without prior approval
Missing components or signs of misuse, damage, or tampering
Products damaged due to improper installation or user negligence


Replacement Policy

You may request a replacement within 30 days of receiving the product if:

It arrives with substantial transit damage (proof required)
You received the wrong item
The product has a critical fault or manufacturing defect
Important:

Replacement units must be returned in their original or approved packaging
Products confirmed to be non-defective will be returned at the customer’s expense
Advanced Replacement Option: For business-critical situations, an advanced replacement may be issued with a refundable deposit (equal to retail value). Original units must be returned within 30 days or the deposit becomes non-refundable.



Repair Policy

We offer repair services for eligible warranty issues. Warranty repairs may not be provided if:

The product was damaged due to misuse, abuse, water ingress, or electrical faults
Third-party accessories or firmware caused the damage
Product shows signs of tampering or improper maintenance
Repairs may be paused to extend warranty coverage during service periods.



Consumables & Limited Warranty Items

The following items are considered consumables and are not covered under standard warranty terms:

Hotends and nozzles
Build plates and adhesives
Extruder gears, PTFE tubes, filters, fans
Print surface sheets, desiccants, and cleaning tools
3D printing filament and activated carbon filters
Consumables may be replaced at 3D Printer Gear’s discretion if found faulty within the product's warranty period.



Warranty Periods by Region

1-Year Warranty: Australian Standards
Limited Warranty (3 months) applies to:

Extruder Units, Feeder Units, Micro SD cards, spare parts kits, and accessories


Additional Terms

Customers must ship returns/replacements within 14 days of authorisation
Warranty does not reset with replacements — the original warranty period still applies
We do not accept liability for lost data, loss of income, or incidental damages


3D Printer Gear reserves the right to modify this policy at any time. Please review this policy regularly or contact our team for clarification.